Our practice staff are here to help you and make sure you get the right treatment as quickly as possible. They aim to be polite, helpful and sensitive to patients’ needs and concerns. In return we ask that all patients treat staff with respect. GP Practices have a zero-tolerance policy to aggressive, violent or abusive behaviour against staff which may result in patients being removed from a practice list and in some cases practices may choose to inform the police.
"If I die, it will be your fault" is just one of the many abusive comments heard by GP reception staff throughout the UK. The survey of 571 Practice Managers, revealed more than 75% of staff suffer daily abuse from patients.
With the majority (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, the institute of General Practice Managers (IGPM) launch their campaign to end all abuse towards general practice staff.